Tivoli Pewter 24″x 24″ Porcelain Outdoor Paver

Delivery

Exterior Pavers ship the products from its own warehouses located in Lorton, VA. Delivery takes approximately 4 to 5 business days, depending on the location.

Standard delivery is free of charge in the following states:

Connecticut, Delaware, District of Columbia, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina,  Tennessee, Vermont, Virginia, and West Virginia.

We charge a flat $199 for the states other than stated above.

Unfortunately, we do not ship to Alaska, Hawaii, Puerto Rico and the US Virgin Islands.

We deliver curbside only to residential and commercial clients. We normally deliver within 4 to 5 business days depending on the distance of the delivery location. Expedited deliveries are also available – please contact us for express shipping.

Any specific delivery instructions or obstacles to delivery we need to be aware of must be detailed in the additional information form provided prior to checkout. Please also ensure your delivery details are correct on receiving your order confirmation, and advise us ASAP of any changes unfortunately delivery failure due to us not being aware of any issues may incur additional costs.

Deliveries are strict to the curbside. If your property has restricted access please let us know at the time of ordering via the delivery restrictions comments box. This may incur an additional charge.

Hazards or obstructions e.g. steps, lifts, uneven or gravel paths/driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.

Cancelling orders after shipping from our warehouse will incur restocking charges.

Damaged goods

Breakages are rare but can occur during transit we kindly ask you to consider if possible these breakages can be used as cuts and or finishing pieces before contacting us regarding replacements. Please also note where replacements are required we cannot guarantee they will be from the same shade and batch as your initial order.

If the product delivered to you is damaged or faulty, we may replace or refund as appropriate in accordance with your legal rights.

Please inspect the products for any damages thoroughly before signing for them during delivery.

If all or part of the delivery has arrived damaged, we ask you to sign for it as “damaged” on arrival. Unfortunately, breakages can happen and we will send out replacements as soon as we can, subject to the below conditions:

Any breakage should be reported within 2 working days of delivery along with pictures of broken pavers. We would need to arrange the collection of damaged pavers for inspection in order to get a claim against damage from insurers.

The return cost would need to be paid by customer unless they are signed as “damaged on arrival”.

Key Delivery Information

We deliver across the United States from Monday to Friday (except national holidays), between 8 am and 5 pm.

All deliveries must be received and signed for by a person aged 18 or over. If no one is available to take the delivery, we’ll call you to arrange a suitable date and time for redelivery. We may need to make an additional handling charge for this. If no one is available to receive the redelivery, we may cancel your order and refund your payment, minus any delivery and handling charges.

The delivery truck must have clear access to your property and there must be no restrictions to prevent offloading. The goods will be unloaded from the back of the truck using a lift-gate (a platform that lowers down). The pallets are then rolled off the vehicle, therefore it is very important that the ground is level and hard such as tarmac or concrete. Grass, compacted soil, or gravel are not suitable areas for unloading. It is important to note that the goods will usually be left curbside as we will not be able to take the large delivery vehicles onto your driveway due to the risk of damage to your property.

Please be sure to advise us in advance if you foresee any problems with the delivery as there will be costly redelivery fees if the delivery company has to make a further attempt to deliver as a result of potential problems not being reported in advance.

Other delivery options might be available for difficult delivery locations, so please let us know in advance of any delivery restrictions.

How will I know when my order will arrive?

All deliveries will be booked on a standard delivery unless express delivery has been selected. You will be provided with tracking details of your order once the goods have left our premises.

Will I know the exact time of delivery and will I need to be at home?

Delivery can be between 9 am and 5 pm and we will not be able to advise an exact time of delivery.

We require you or a representative to be at home to receive the goods. We are unable to drop any goods off unless someone of the age 18+ is present and able to sign for the delivery. Also, just in case the driver encounters any difficulties with parked cars blocking the way for example. If you are at home, this kind of problem can usually be resolved at the time.

Will you deliver into my driveway or my back garden?

We offer a curbside delivery as standard; however, the driver may be able to move the pallet closer to your property but this depends on the ease of access and is at the discretion of the driver.

Please note it is very important to inform us regarding any delivery restrictions as costs may be applied to re-stocking or redelivery of goods where we were not informed of delivery issues.