FAQ

Frequently Asked Questions

Please read our FAQ before sending us a message.

Ordering your pavers

Measure the area in square-foot you wish to pave, our product page shows the total approximate coverage area as you select how many boxes you wish to purchase. Please ensure you consider cuts and wastage (typically 10%) in your requirements.

Is my order eligible for free delivery?

If the delivery address is within the borders of the following states, your order is eligible for free standard delivery: Connecticut, Delaware, District of Columbia, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, and West Virginia. For the other states, the shipping fee is flat at $199.

Do you ship to Alaska, Hawaii, or Puerto Rico?

Unfortunately, we do not ship to Alaska, Hawaii, or Puerto Rico.

Which payment methods are accepted?

We use Paypal secure payment gateway which accepts all major credit cards.

How long will delivery take?

Standard delivery will normally take 5-7 business days, express delivery is optional. If for any reason we have an issue with your order we will inform you as soon as possible.

Delivery

Your order will be delivered by a 3rd party trucking company as curbside delivery only. Please advise at checkout if you have any access restrictions.

What exactly happens after ordering?

Once we receive your order, we will pick and pack in preparation for shipment, once your order is ready for shipment, we will contact you.

Do I receive an invoice for my order?

Yes, once confirmed and payment has cleared your order will be confirmed by email – from us at exterior pavers. Please also check your junk box if you do not receive the confirmation within 24 hours.

Complaints

If for any reason you are unhappy with your order please contact us at [email protected] detailing your issue and a photographic description if possible. Please check all goods before fitting as we are unable to accept any claims after the tiles have been installed.
For full terms and conditions refer to our Returns & Exchange Policy.

Returns

Please refer to our Returns and Exchange Policy.

Alternatively, please contact us on (703) 495-3000 or [email protected] for our return delivery address.

Please Note:

  • Due to the nature of the design the images for each product are a representation. We advise to blend the pavers to ensure you are happy visually before final application.
  • Goods must be checked prior to installation. If there are any doubts about the suitability of the goods, please contact us prior to installation. Claims cannot be accepted after installing the products. 
  • We we have a fast turnover of goods which prevents us accepting surplus products unless our warehouse has the same shade/calibre in stock.

 

Installation

Please refer to our Installation Guides.

But please note

  • Due to the nature of the design the images for each product are a representation. We advise to blend the pavers to ensure you are happy visually before final application.
  • Goods must be checked prior to fixing. If there are any doubts about the suitability of the goods, please contact us prior to fixing. Claims cannot be accepted after installation. 

 

Size & Shading

All our porcelain pavers comply with EN14411. Our porcelain pavers are rectified, and due to the nature of the design, the images for each product are representations. We advise blending them visually before the final application, this will ensure that you are happy with any tonal variation. Dry laying will also allow you to determine which tiles you can select for the external cuts of your project.

How are we different?

We are a specialist provider of exterior pavers, we provide a fair pricing policy and transparent shipping costs. A tip to consider – Ordering a quantity that equates to a full pallet will provide you with the best overall value the pallet details are shown on each product. Our FAQs outline everything you need to know about our product, however, please contact us should you have any further questions.