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Frequently Asked Questions

Please read our FAQ before sending us a message.

Which states are eligible for free standard delivery?

Standard curbside delivery is free of charge for the following states: Connecticut, Delaware, District of Columbia, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia and West Virginia.

For the other states, we charge a flat fee of $199 for standard curbside delivery.

Which payment methods are accepted?

We use Paypal secure payment gateway which accepts all major credit and debit cards.

How long will delivery take?

Standard delivery will normally take 3-4 days, Express delivery is optional. If for any reason we have an issue with your order we will inform you as soon as possible.

Delivery

Your order will be delivered by a trucking company as a curbside delivery only. Please advise at checkout if you have any access restrictions.

What exactly happens after ordering?

Once we receive your order, we will pick and pack in preperation for shipment. We keep our customers notified when the order is completed and as the package ships. 

Do I receive an invoice for my order?

Yes, once confirmed and payment has cleared your order will be confirmed by email – from Exterior Pavers. Please also check your junk box if you do not receive the confirmation within 24 hours.

Complaints

If for any reason you are unhappy with your order please contact us at [email protected] detailing your issue and a photograph if possible.

Please Note:

  • Due to the nature of the design the images for each product are a representation. We advise to blend the pavers to ensure you are happy visually before final application.
  • Goods must be checked prior to fixing. If there are any doubts about the suitability of the goods, please contact us prior to fixing. Claims cannot be accepted after installation. 

 

Returns

Please refer to our Returns and Exchange Policy.

or contact us on (703) 495-3000 or [email protected] for our return delivery address.

Installation

Please refer to our Installation Guides. 

 

(571) 445-0703

Office & Warehouse Address

7411 Lockport Pl, Lorton, VA 22079

Office Business Hours:

Monday – Friday. 8:00 am – 4:30 pm

  • Online Sales & Support  24/7
  • For further information please contact us 

7411 Lockport Pl, Lorton VA 22079